Frequently Asked Questions
Everything you need to know about your 2(X)IST order.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our underwear and apparel are designed for a body-conscious fit; if you prefer a looser feel, we recommend sizing up.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, underwear must be in its original, unopened packaging.
When will my order ship?
Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my 2(X)IST garments?
To maintain the integrity of the fabric and elastic, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or ironing the elastic waistbands.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Buy Now, Pay Later options like Afterpay.